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Frequently Asked Questions

Answers to most frequent customer questions. 

  • We stock hundreds of thousand dollars worth of inventory at our Mississauga warehouse. Most of our high volume products are in stock for immediate delivery. We offer 2 days delivery option in the GTA. For our full delivery time please refer to the map at the end of this page. Orders received before 2 pm EST are shipped on the same day, and we also offer express shipping options. Low volume speciality items are made to order and can take anywhere from 2-8 weeks for delivery. Please call us for more information on your delivery options.

  • We pride ourselves in offering one of the best warranties in the industry. We believe in empowering our customers through our products. For detailed information on warranty policies, please click here to visit our warranty page.

  • A majority of our instruments are made in the two medical power houses of the world, Tuttlingen, Germany & Sialkot, Pakistan. With our strict quality control guidelines and own manufacturing facilities in Sialkot & Tuttlingen, we are able to provide you with low cost high quality instruments. For our supplies, we only supply our customers with top-quality products carefully sourced to meet your needs.

  • Our sales representative currently cover the GTA area. We are slowly growing our range to include other provinces. If you would like to try any of our products, let us know and we will be happy to send out a free sample. If you are interested in becoming a part of our team, please click here to visit our careers page for more information.

  • No, you can directly add products to your cart and place an order. However, we recommend that you create an account to place your order. Creating an account will enable you to earn rewards on your purchase and get special prices on all future orders.

  • Yes. We can etch your name on our instruments free of charge. Delivery time may change depending on the type of instrument. Personalized instruments are not eligible for returns unless there are any manufacturing design, material or workmanship defects.