Built to outlast
the warranty

This warranty is in addition to, and does not replace, the rights you have under law. In Canada, provincial and territorial consumer protection and sale-of-goods legislation give buyers implied conditions and warranties — including that goods are of merchantable quality and fit for their purpose — and in a consumer transaction those rights cannot be signed away. In the United States, this warranty gives you specific legal rights and you may also have other rights that vary from state to state.

Where the law allows it, any implied warranty applying to a HiTeck product — including any implied warranty of merchantability or of fitness for a particular purpose — is limited in duration to the applicable warranty period shown above. Some provinces, territories and states do not allow limitations on how long an implied warranty lasts, so that limitation may not apply to you. No employee or agent of HiTeck is authorised to make any warranty in addition to those stated here.

Repair, replacement or refund of the purchase price, at HiTeck’s option, is your exclusive remedy and HiTeck’s sole obligation for breach of warranty. HiTeck is not liable for indirect, special, incidental or consequential damages arising from breach of warranty, breach of contract, negligence, strict liability or any other legal theory, and in no event will HiTeck’s liability exceed the price of the product giving rise to the claim. Some provinces, territories and states do not allow the exclusion or limitation of incidental or consequential damages, so that exclusion may not apply to you.

This warranty does not cover any defect or deficiency resulting from: use, storage, handling, installation or maintenance of a product by the user, its employees, agents or contractors which is negligent, inconsistent with normal use, or fails to comply with any instructions provided by HiTeck; damage not caused by HiTeck; absence of any product, component or accessory recommended by HiTeck but omitted or removed by the user; combining products with any third-party product without HiTeck’s authorisation; or service, maintenance or repair performed by anyone other than HiTeck or its authorised providers. HiTeck also disclaims liability for damage arising from the use of commercial or residential grade washers; the use of dental automated washer-disinfectors where the manufacturer’s processing guidelines are not followed; the use of cleaning solutions, chemicals or procedures contrary to HiTeck’s recommendations; and improper set-up or installation of any product.

This policy applies to products sold in the United States and Canada by HiTeck Medical Instruments or any of its authorised distributors, purchased on or after 1 January 2025. It replaces and supersedes all other HiTeck warranties, except for a written warranty that accompanies a product and is specific to it, or a warranty agreed in a written agreement signed by both parties. Where those conflict, the order of priority is the accompanying warranty, then the signed agreement, then this policy. This policy does not apply to private label products sold to resellers.

HiTeck instruments are supplied non-sterile and are intended for use by, or on the direction of, a qualified clinician, for the purpose for which each instrument is designed. Selection of the appropriate instrument and the proper technique for its use remain the responsibility of the treating clinician. All HiTeck products must be cleaned and sterilized according to the guidelines published at hiteckmedical.com/pages/ifu. Instruments used on, or suspected of having been used on, a patient with Creutzfeldt–Jakob disease must be destroyed and cannot be reprocessed, returned or replaced under this warranty.