HiTeck offers warranties on almost all of its instruments. For more information on specific warranties and warranty time frames, please visit the product for which you would like warranty information.You may also contact us with questions regarding our warranty policies our technical service team is here to serve you.
Limited Lifetime Warranty
'Expected Life' means the life of the product under ordinary use, which varies by type of instrument. Please call HiTeck Customer Care at 877.899.1861 with questions about the expected life of any HiTeck product.
The warranties for some HiTeck products are specifically described below. All other HiTeck instruments provide a warranty against defects in materials and workmanship for the expected life of the product. HiTeck will, at its option, repair or replace any product that fails as a result of any such defect. HiTeck guarantees against breakage, joint failure, and corrosion under normal use.
Please note the following:
- Instruments that show wear from normal use are not considered to be defective and will not be covered by the warranty.
- Sharpening and repairing minor tip damage are considered routine maintenance and are not covered by the warranty.
- Modifying or re-tipping an instrument or failure to provide proper instrument care, including proper cleaning and maintenance, may void this warranty.
WARNING: Do not expose resin or silicone handles to solutions containing phenols, glutaraldehydes, iodophors, dry heat or chemical vapor sterilization. See manufacturer's recommendations for your cleaning system.
Sterilization Cassettes Limited Warranty
With our extensive sterilization cassette warranty, you can use them worry-free.
HiTeck, at its sole option, will repair or replace, for a period of four years following the date of purchase, any sterilization cassette that is defective because of failure of materials (including corrosion) or workmanship of the cassette shell. HiTeck, at its option, will also repair or replace, for a period of one year following the date of purchase, any sterilization cassette that is defective because of failure of materials or workmanship of the internal and moving components. Purchaser must return the defective cassette (postage prepaid) and must have previously provided HiTeck with the warranty registration card.
HITECK DISCLAIMS LIABILITY, UNDER THIS WARRANTY OR OTHERWISE, FOR DAMAGES ARISING FROM (1) USER NEGLIGENCE, MISUSE, ABUSE OR ALTERATIONS TO THE CASSETTE; (2) THE USE OF COMMERCIAL/RESIDENTIAL GRADE WASHERS; (3) DENTAL AUTOMATED WASHER - DISINFECTORS WHERE MANUFACTURER'S PROCESSING GUIDELINES ARE NOT FOLLOWED; AND/OR (4) IMPROPER SET-UP AND INSTALLATION OF THE DEVICE.
Care instructions for sterilization cassettes can be found on the instrument processing insert included with each cassette and in the approved Instrument Processing Guide on hiteckmedical.com/reprocessing.
Orthodontic Instruments Warranty
Our orthodontic warranty is designed to give you peace of mind while using our products.
HiTeck, at its sole option, will repair or replace for a period of three years following the date of purchase, orthodontic cutter 400-112 and 400-116 that fails as a result of a defect in materials or workmanship.
HiTeck, at its sole option, will repair or replace for a period of seven years following the date of purchase, all other orthodontic cutters that fail as a result of a defect in materials or workmanship. In addition, HiTeck, as its sole option, will repair or replace for a period of ten years following the date of purchase, any orthodontic utility pliers or wire bending pliers that fail as a result of a defect in materials or workmanship.
Limitations on All Warranties
HITECK DISCLAIMS LIABILITY AND IS NOT RESPONSIBLE FOR THE PERFORMANCE OR REPLACEMENT OF ANY PRODUCT THAT HAS BEEN MISUSED, TAMPERED WITH, MODIFIED, RE-TIPPED OR REFITTED IN ANY MANNER OR IS BEYOND ITS EXPECTED LIFE. HITECK DISCLAIMS LIABILITY, UNDER ANY APPLICABLE WARRANTY OR OTHERWISE, FOR DAMAGES ARISING FROM (1) THE USE OF COMMERCIAL/RESIDENTIAL GRADE WASHERS; (2) THE USE OF DENTAL AUTOMATED WASHER DISINFECTORS WHERE MANUFACTURER'S PROCESSING GUIDELINES ARE NOT FOLLOWED; (3) THE USE OF CLEANING SOLUTIONS, CHEMICALS AND/OR RECOMMENDATIONS; AND/OR (4) IMPROPER SET-UP AND/OR INSTALLATION OF ANY PRODUCT. THE EXPRESS WARRANTIES DESCRIBED HEREIN AND ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE LIMITED AS HEREIN-ABOVE STATES. EXCEPT AS SET FORTH HEREIN, DAMAGES FROM BREACH OF SUCH WARRANTIES ARE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT, AT HITECK'S SOLE OPTION. CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM BREACH OF ANY APPLICABLE EXPRESS OF IMPLIED WARRANTIES ARE HEREBY EXCLUDED.