Refund policy

The 30-day guarantee
Every HiTeck instrument carries a 30-day guarantee from the invoice date. If it doesn’t meet your expectations, for any reason and not only if it’s defective, send it back for an exchange or a full refund.

How to return an instrument
Email info@hiteckmedical.com or call 877.899.1861 toll free, Monday to Friday, 9am – 5pm EST. Tell us your invoice number and what you’re sending back, and we reply with return instructions.
Include a copy of your invoice with the instrument. It has to come back with it.
Bought from an authorized dealer? You can return it to us or to your dealer.

Return shipping
Return shipping costs you nothing. HiTeck pays for shipping your return back to us.

Exchange or refund
Once your return is back with us, we exchange it or refund you in full to your original method of payment.

Personalized instruments
Instruments etched with your name can’t be returned unless there is a defect in design, materials or workmanship.

After 30 days: the HiTeck warranty
After 30 days, the HiTeck warranty takes over. Warranty periods and how to make a claim: hiteckmedical.com/pages/warranty. Warranty claims go to warranty@hiteckmedical.com.

Questions
info@hiteckmedical.com · 877.899.1861 toll free
HiTeck Medical Instruments, 2-4170 Sladeview Crescent, Mississauga, ON L5L 0A1, Canada